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Coronavirus (COVID -19) - Owners Information

Coronavirus Important Information for Owners

A message for all Owners | 26th March 2020 (2pm)

We are sorry but we are now required to completely close the park as of today. You will probably have seen or heard that the Prime Minister declared a National Emergency last night. Among the many instructions he issued was the closure of many businesses including “caravan parks/sites” - that includes us.

Owners will not be permitted to stay on the park during the closure and should follow the Government advice to stay home. We understand there will be Police enforcement of this directive and we will need to explain any occupation of caravans or pitches at the park.

For those owners that privately let their holiday homes, we will be advising anyone currently on park that they need to leave within 24 hours. Please do not take any further bookings between now and the end of May and please advise anyone due to arrive at the park during the closure that they will not be allowed on site.

We appreciate that you will have questions about the next steps, but right now our priority is to help people vacate the park quickly and safely. We will contact all our owners as soon as we can to answer any questions you might have but please help us manage the situation as efficiently as possible by not calling or emailing us at this present time. Please see below some FAQs to help with some likely worries and concerns you may have.

These are alarming times for us all and we are so sorry to be issuing this update. Regrettably we have no choice. Please help us by doing what the government has ordered.

Exclusively Owners Team
Bridge Leisure Parks

Exclusively Owners FAQ’s

The government declared a national emergency on the 23rd March and all non-essential businesses were required to close, this included “caravan parks/sites”. As such we have followed the government’s instructions and closed the park until further notice.
No, unfortunately not. You should follow government guidance and self-isolate at home. If you are currently on the park and unable to travel to your permanent residence then we need to inform the local authorities so that they can plan accordingly so please speak to the team on the park.
No the park is closed. If there is an item you need urgently the park team will support you, please speak to a member of the team.
Yes – please be assured that there will still be security on park and we will be patrolling regularly. Should there be any problems with your holiday home we will be touch with you.
Yes, there will still be a small team operating and practising social distancing on the park. If you need anything please call reception or the normal security number for your park.
Our maintenance team on the park can do this for you. Please contact the park and make them aware, do not travel to the park.
Based on information we have to date, we envisage the parks being closed for a minimum of 5 weeks but we are following advice from the government and will act accordingly but rest assured, as soon as we know, you’ll be the first to know.
Unfortunately, no. Please defer any maintenance jobs unless you feel they are urgent, in which case please contact our park team where we will try to help.
All the holiday-home manufacturers have stopped their after-sales and warranty park visits so if you do have a job outstanding, please be patient as it may take a little longer than originally envisaged.
We do not intend on turning off the utilities to your holiday home.
Anything that is due to you will be paid. The park is closed, so we won’t be welcoming any new holidaymakers for the foreseeable future. As soon as this advice changes, we will let you know.
All owners should follow the government advice and return to their home as soon as they are able to do so. If you have any concerns regarding this, please speak to the team on the park.
Yes your holiday home must be insured at all times, we would recommend notifying your insurer that the park has closed.
Contact your finance provider directly and ask if they are providing assistance.
You will need to inform them that the government has instructed the park to close and they will no longer be able to use your holiday home. You may want to offer them alternative dates later this year or next year. You may also want to enquire with your insurance company as to whether the current situation is covered by your policy.
At this stage it is too early in the national emergency to provide a definitive answer, however we are considering all options. The park and all other non-essential businesses have been closed by the government due to the corona virus pandemic. Once we have further information and clarity on the situation, including the likely duration, we will be writing to all holiday home owners to update them. We will continue to ensure the park and your holiday home are secure and maintained so that it is ready to open as soon as the restrictions are lifted.

We would like to take this opportunity to thank the vast majority of our owner community, who have been incredibly understanding throughout this unprecedented time. We are doing our best to keep our owners and team safe and secure, whilst also recognising the challenges being placed on the NHS and other health services in the communities in which we operate.

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